Shipping & Returns Policy

Please contact me within 7 days of delivery so we can discuss any issues you may have with your purchase. You can either phone 07983994175 or email tessa@roomthirteen.co.uk.  If you are not completely happy with your item I do offer the option of a full refund if the item is sent back within 14 days, however, delivery and return delivery costs will not be refunded. The item will need to be returned using the original courier and in the original packaging and will be inspected before a refund is issued. Any damage to the item may result in a reduced or no refund.

 

In the unlikely event that an item is delivered damaged, please contact me within 24 hours. If possible inspect your item while the courier is there to check for any issues. We will work together to come to a solution of either repairing or returning the item. This depends on the scale of the damage. 

 

I wrap all items in bubble wrap and cardboard and then an experienced courier will also use blankets before strapping the item securely into the van.

 

Please note that commission work is non-refundable.

 

I really want you to love your Room Thirteen product so please get in touch so we can discuss and resolve any issues.

 

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